Return & Refund Policy

Last updated: 28 August 2026

Food is prepared fresh for each order, so returns work differently from a normal shop. This policy explains when an order can be cancelled, how to report a problem and how refunds are paid.

Cancelling an order

You can cancel free of charge at any time before the restaurant starts preparing your food, and any amount already paid is refunded in full. Once preparation has started the ingredients are already committed, so the order can no longer be cancelled.

Problems with an order

If your order arrives wrong, incomplete, spilled or in a condition you would not reasonably accept, tell us within 24 hours of delivery. Call us with your order number and, where possible, a photo of the problem — it makes the claim faster to resolve.

What we will do

Depending on the problem, we will redeliver the missing or wrong items, credit your Foori account, or refund the affected part of the order. Where the whole order is unusable, we refund it in full.

How refunds are paid

Payments made by card or wallet are refunded to the original payment method within 7 to 10 working days of the claim being accepted. Cash-on-delivery orders are refunded as account credit, or by bank transfer where credit is not suitable.

What is not covered

We cannot refund an order because of a change of mind after preparation has started, or because a dish tasted different from what you expected while matching its menu description. Claims made more than 24 hours after delivery are assessed case by case.

How to make a claim

Call the number on our contact page with your order number. The same address and phone number appear at the bottom of every page on this site.